Participants Code Of Conduct


Students must not act in a way that interferes directly or indirectly with others or that hinders staff from carrying out their duties. It is therefore expected that you will behave in a manner that is acceptable by your peers. If you are unsure about what is the right thing to do in any circumstance, you are encouraged to ask advice from staff.

Breaches of the Participants Code of Conduct have penalties that will be applied by BTWA. A student agrees to this Code of Conduct once he or she has enrolled.


As an enrolled participant you may be required to provide information that is confidential to that workplace. You must not divulge any information that you may become aware of as a result that affects confidentiality of a workplace. BTWA assessment tools are considered confidential. Breaches of confidentiality are considered to be an act of misconduct.


You may only copy materials in accordance with the Copyright Act 1968 and you must comply with licensees for the use of intellectual property, including software. Acknowledgements must be use wherever necessary.


We totally discourage participation whilst under the influence of alcohol or drugs, where their condition adversely affects their own or anyone else’s safety, damage’s public image or property, or is in breach of drink driving laws (0.05 alcohol blood level). Consumption of alcohol on premises, other than at an authorised function, is prohibited. No person under the age of 18 may consume alcohol. You must take responsible judgment for drink driving laws of 0.05 alcohol blood levels being one standard drink per hour.

The possession, of illegal drugs or controlled substances on BTWA premises are forbidden and have a zero tolerance policy. Use or misuse of prescription drugs should not affect the safety of the student or those around them and has a zero tolerance policy.


  • You are expected to dress in a manner that is neat, clean and safe at all times.
  • Be adequately clothed in accordance with occupational health and safety requirements.
  • Wear appropriate footwear at all times to meet OSH requirements.
  • Mindful of common values such as decency, modesty and cleanliness.


Eating is not permitted in classrooms environments. Food odours are very disruptive to the learning process. Only the consumption of water is permitted during training.


We are committed to promote a safe and healthy work and study environment. BTWA recognises its obligation under the Occupational Safety and Health Act 1984 (OS&H Act) to, so far as practicable, provide and maintain a working environment that is safe for all persons in the workplace. We all have a Duty of Care in the workplace.


Persons engaged in the habit of smoking shall follow the clauses stated in the current OSH Act and Regulations. We are committed to a smoke free learning environment.


Conduct which disrupts lecturers and hinders them from delivering education and training programs and services or other services in an orderly manner is a breach of our policies. Any individual or group behaviour, which is abusive, violent, disorderly, dangerous, and offensive or which unreasonably disturbs other groups or individuals is prohibited. Conduct, which constitutes a danger to anyone’s health, safety or personal well-being, including verbal or physical threats or threatening behaviour, will not be tolerated.  Unacceptable behaviour includes:

  • failure to comply with the lawful directives of staff acting in performance of their duties;
  • damaging or misusing property;
  • Intentionally providing false information or forged documents;
  • physical abuse of another person, threatening behaviour (including stalking and bullying) that causes any other person to fear physical abuse;
  • all items detailed in the Equal Opportunities Act;
  • threatening the health, safety or well-being of anyone.

Note: Lecturers are authorised to suspend classes in which disruptive behaviour is occurring, if the offender does not stop the disruptive behaviour when directed to do so.


Cheating means gaining an unfair advantage by deception and is forbidden. All of the following actions are considered to be cheating:

  • Allowing another person to substitute for you in taking an assessment.
  • Giving or receiving assistance during an assessment that has not been agreed to by the lecturer
  • Obtaining information about an examination before it is held, except for information provided by the lecturer.
  • Handing in someone else’s work as your own.
  • Using any sources of information during an assessment that has not been agreed to by the assessor.
  • Altering the record of any grade or result.
  • Giving untrue information in order to obtain exemptions from course requirements.
  • Giving your online password to another person on your behalf to enable that person to log on and undertake any academic activity, including assessment.
  • Copying from another person’s assignment or assessment paper.


The term plagiarism refers to taking and using another person’s work, like written material, your own and failing to acknowledge the source. Even if you put someone else’s work into your own words or images (pictures, tables, diagrams) and you fail to acknowledge the source of this information it is plagiarism. Professional ethics and good academic practice, requires you to acknowledge and wherever possible, reference any material from another source.

Disciplinary Consequences and Penalties

  1. An authorised person may proceed against the enrolled participant as for a disciplinary offence and have the complaint heard and determined by the CEO if he /she is independent of the process.
  2. If the Managing Director or the authorised person referred to in (1) is of the opinion that the alleged offender has committed an offence the CEO or authorised person may impose one or more of the following penalties;
    1. suspend all or any of the privileges;
    2. exclude him/her from attending other lectures;
    3. withhold results or work due for assessment;
    4. expel the participant without refund.


Payment terms are 14 days from the date of the invoice.

To confirm your attendance and booking, payment must be received within 7 days of commencement of the course delivery date. Late payment fees of $15.00 will be applied to any invoice exceeding each 30 days from the date of issue. All debt recovery cost will be paid by the participant


Please note that there is no refund for “fee for services” cancellations. Course refunds are subject to participation, notice, non-refundable administration charges. Requests for hardship or specific events may be considered by the CEO where a portion of the paid fees may be returned excluding administration fees.

Funded programs are subject to special contractual conditions were part refunds are applicable to enrolled students.

Participation is considered to have commenced once a student has been provided the UOC learners material, class information and or assessment tool.

*As per BTWA’s Student Refund Policy


A complaint is a statement expressing dissatisfaction with a product, service or action of a person that requires action or a response. Our Policy extends to dealing with student to student grievances. Complaints are handled in a timely manner and documentation is placed on the Customer Complaints file for levelled (3 staged) action plan. Stages are as follows; by the direct Assessor/ Administrator/ CEO.

We will endeavour to resolve any grievance or complaint within 10 days


All appeal will be within 45 days of the event and shall be in writing addressed to the CEO.


Fire, smoke and other

Leave the training room quietly if the fire alarm beeps, use the exits to the stairs and assemble in the eastern end of the carpark.

Refer to the “Evacuation Procedure Plan” in the classroom or at Reception.

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